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Returns and Shipping

 

Equipment Purchases: Return Policy

At Stephanie Rachelle, we've implemented a firm policy regarding equipment purchases to maintain transparency and clarity for our valued customers. Before you make any equipment purchase, please take a moment to familiarize yourself with the following terms:

  1. No Refunds: Once you make an equipment purchase, we cannot issue refunds under any circumstances. This policy is in place to ensure fairness for all customers and prevent the return of used equipment.

  2. No Returns: Our "No Returns" policy means that once you've purchased equipment, you cannot return it for a refund or exchange. We encourage you to make informed decisions and reach out for any questions or assistance you may need before making a purchase.

  3. Damaged or Defective Items: In the unlikely event that you receive equipment in a damaged or defective condition, we will promptly assist you. Any equipment found to be damaged or defective within the first 7 days of delivery will be replaced or exchanged based on evaluation.

  4. Quality Assurance: We take great care to ensure that all equipment we offer undergo rigorous quality checks. Our team verifies the condition and functionality of each item before shipment to maintain the highest standards.

  5. Cancellations: Equipment orders cannot be canceled once they have been processed and shipped. We advise you to verify your order details before completing your purchase.

Additional Information:

  • Equipment cannot be shipped to P.O. Boxes; a physical address is needed.
  • The purchase of this equipment assumes that the consumer already has a working knowledge of equipment or is planning to enroll in classes that will provide equipment use education. You are not required to enroll in classes at Stephanie Rachelle to purchase this equipment.

At Stephanie Rachelle, we take pride in offering high-quality equipment and strive to provide excellent customer service. Our "No Refund, No Returns" policy is designed to maintain the integrity of our business operations, and we want to ensure that you are fully informed of your rights and responsibilities when making equipment purchases from us.

If you have any questions or concerns about our policy or need further assistance, please do not hesitate to contact us at srharper30@gmail.com. We are here to help and appreciate your understanding and cooperation. Thank you.

Warranty Information:

At Stephanie Rachelle, we stand behind the quality and performance of our products. Our commitment is to ensure your satisfaction and provide reliable support throughout your journey with our equipment. Please find the details of our warranty policy below:

Warranty Coverage:

  • Machine: One year from the date of purchase
  • Handle: Three months from the date of purchase

During the Warranty Period:

If any component breaks or malfunctions within the warranty period, rest assured that we have you covered. Simply follow these steps:

  1. Document the Issue: Take clear pictures, label the defective part, and, if possible, provide a video showcasing the problem.
  2. Contact Us: Reach out to our dedicated support team, and share the documentation with us. We are here to help!
  3. Expert Guidance: We will promptly assess the issue and, if necessary, provide you with a video tutorial guiding you through the troubleshooting process.

Resolution Options:

  • Technical Support: Whether it's within or outside the warranty period, our team of 20 R&D engineers is always ready to assist you. We are committed to solving all your concerns and ensuring the optimal performance of your equipment.
  • Replacement Guarantee: If the issue persists and is covered by the warranty, we will send you a replacement part or machine at no additional cost. Your satisfaction is our priority, and we strive to make your experience seamless.

Post-Warranty Support:

Even after the warranty period expires, our customer support team remains dedicated to assisting you with any questions or concerns. Our 20-person R&D engineer team is here to provide ongoing support, ensuring that you continue to experience the full benefits of your equipment.

Thank you for choosing Stephanie Rachelle. We are committed to your success, and our warranty policy is designed to provide you with peace of mind and confidence in our products. If you have any further inquiries or require assistance, please don't hesitate to contact us. Your satisfaction is our top priority.

Delivery Confirmation and Damaged Equipment:

Delivery Confirmation: Once delivery confirmation becomes available, Stephanie Rachelle is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide complete and accurate address and contact information. Please ensure you have items delivered to a location where you will be able to sign to receive.

Damaged Equipment: Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify us at srharper30@gmail.com within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases, the damaged equipment must be returned along with packaging materials.