Once delivery confirmation becomes available, Stephanie Rachelle is no longer liable for any lost, stolen, or misplaced packages. It is the Purchaser's responsibility to provide complete and accurate address and contact information. Please ensure you have items delivered to a location where you will be able to sign to receive.
DAMAGED MERCHANDISE Please inspect all packages immediately upon delivery. If you believe that the item in question is damaged during transit, please notify at Srharper30@gmail.com within twenty-four (24) hours of receipt of the product. It may be necessary for us to contact the courier company for damage inspection and open a claim. All original packing materials must be kept for claim purposes. In all cases the damaged merchandise must be returned along with packaging materials. Stephanie Rachelle reserves the right to either replace the item or offer an in-store credit towards other products. No return will be accepted without prior authorization from Customer Service.
All Sales Are Final !! Unfortunately, due to the low cost nature of our products, we are unable to offer refunds, returns, or exchanges. All sales are final. Stephanie Rachelle reserves the right to refuse any returns at any time.
Shipping Details Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.